Shipping policy

At Pivalon, we are committed to providing a simple and reliable shipping experience for our customers in the United Kingdom.

Shipping Destination

We currently ship orders to addresses within the United Kingdom.

Shipping Method & Cost

Standard Shipping — Free

There is no shipping charge for eligible orders shipped within the United Kingdom.

Order Processing

Orders are typically processed and prepared for shipment within 1–2 business days after the order has been successfully placed and payment has been confirmed.

Orders are not normally processed on weekends or public holidays. Processing times may be slightly longer during periods of high order volume.

Delivery Time

After your order has been processed, standard shipping typically takes:

2–4 business days

Therefore, the estimated total timeframe from order placement to delivery is approximately 3–6 business days, depending on processing and transit conditions.

Please note that delivery estimates are not guaranteed. Delays may occasionally occur due to circumstances outside our control, including carrier delays, severe weather, public holidays, or other unforeseen events.

Order Tracking

Once your order has been shipped, you may receive tracking information when available.

Please allow up to 24 hours for tracking information to become active or for the first tracking update to appear in the carrier's system.

If your tracking information has not updated after 24 hours, we recommend allowing additional time for the carrier to scan and process the package.

Delayed, Lost, or Damaged Packages

If your order appears to be significantly delayed or is marked as delivered but you have not received it, please contact us so we can assist you.

If a package arrives damaged, please contact us as soon as possible and provide your order number along with photographs of the damaged package and/or items.

We will review the situation and work with the shipping carrier where appropriate to determine the next steps.

Pivalon is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, incorrect delivery information provided by the customer, severe weather, or other unforeseen circumstances.

Address Changes

If you need to change your shipping address, please contact us as soon as possible after placing your order.

We will make reasonable efforts to update the address before the order is shipped. However, once an order has been dispatched, we may not be able to change the shipping address.

Please carefully review your shipping information before completing your purchase.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, we will contact the customer regarding available options.

Additional shipping costs may apply if the customer requests that the order be reshipped to a corrected address.

Questions About Shipping

If you have any questions about our shipping policy or the status of your order, please contact our customer service team through the contact information provided on our website.

Pivalon reserves the right to update this Shipping Policy when necessary. Any changes will be posted on this page.

Need Help With Your Shipment?

If you have questions about shipping, tracking, delivery, or an existing order, our support team is available to assist.

support@pivalon.shop

Flat 1, 363 Filton Ave, Bristol,
BS7 0BD, United Kingdom